At SunmonAuto, every unit is built to ride with you every day and hold up to it. We want you to be happy with what arrives. Please read this policy before requesting a return or exchange.
1. Return Window
You have 30 days from the date of purchase to request a return. To be eligible, the unit must be unused with the seal intact, in its original condition, with all packaging and accessories included.
2. How to Start a Return
Email us at contact@sunmonauto.com with your order number to request a return authorization before sending anything back. Unauthorized returns shipped without prior approval cannot be accepted.
3. Items We Cannot Accept
The shaving head makes direct contact with skin. For hygiene reasons we cannot accept any unit that has been opened, used, altered, or damaged after delivery.
Once a unit is opened we also cannot accept it back for change-of-mind reasons, including but not limited to:
- Changed your mind
- Ordered by mistake
- No longer needed
- Did not like the color or finish
4. Damaged, Defective, or Wrong Items
We offer a 30-day quality guarantee from delivery. If your unit arrives damaged, will not power on, will not charge, or is not the item you ordered, email us within 30 days with clear photos or a short video. Once verified, we will take care of it for you with a replacement or a full refund, whichever you prefer.
5. Return Shipping
For eligible unopened returns, return shipping is the customer's responsibility. If the return is due to our error, a defect, or a damaged unit, we cover it.
6. Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Original shipping charges are non-refundable unless the return is due to our error.
7. Exchanges
Exchanges follow the same 30-day window and condition requirements as returns. Contact us first and we will help arrange it.
8. Order Cancellation
Need to cancel? Email us as soon as possible. Orders can be cancelled for a full refund, for any reason, only before they have shipped. Once shipped, our standard return policy applies.
9. Late or Missing Refunds
If you have not received an approved refund after 10 business days, please check your bank account, then contact your card issuer, since processing can take additional time on their side. If you have done this and still have not received it, email contact@sunmonauto.com.
10. Contact
Questions? We are here to help: contact@sunmonauto.com
SunmonAuto